Bugs By Charlotte

Bugs By Charlotte is a boutique nanny agency in Sydney, founded and run by Charlotte Thornton. It matches families with nannies for care at home, in hotels and while travelling, and works with families who want ongoing support as well as those who need occasional cover.

Services

• Ongoing nanny placement, full-time or part-time
• Casual babysitting
• Childcare while a family is travelling, including hotel stays
• Housekeeping support alongside childcare
• Placement for nannies looking to join the agency’s network

How the matching works

The agency starts by talking through a family’s routine and the kind of help they need, then introduces a nanny chosen for that household rather than simply filling a shift. Families are matched with a dedicated nanny for consistency, and if that nanny is unwell or unavailable the agency arranges a replacement. Every nanny in the network is vetted, including background checks and relevant certifications. Enquiries go to [email protected] or 0401 068 774.

About Charlotte

Charlotte Thornton is the founder and director. She states more than a decade of living and working around the world, with a background spanning professional nannying, au pair work, leadership, operations and executive support, as well as ten years in the international snowsports industry.

Common questions

Do we get the same nanny each time?

The agency prioritises consistency and matches each family with a dedicated nanny. Where extra support is needed, it is arranged so the care stays continuous.

How long does it take to find a nanny?

Timelines vary with what a family needs. The agency says it focuses on the right match rather than the fastest one, though it can move quickly in some cases.

Can the agency handle changing schedules?

Yes. Placements are designed to adapt as family life changes, whether that means ongoing care, shifting hours or more flexible support.

How are nannies checked?

Each nanny is vetted before joining the network, which includes background checks and relevant certifications.

Is there a minimum booking?

A minimum shift length usually applies, so that bookings work for both families and nannies. The agency explains the details when you enquire.

Location