Overview
Soho’s sells listing plans, not products. There’s nothing to post back and nothing to unbox, so this policy is short. It covers the three plans on our pricing page: Free, Growth and Managed.
What You’re Buying
- Free ($0): one listing, live for 365 days. No card needed.
- Growth ($360 a year, excluding GST): three listings, live for 365 days, with featured placement, the Verified badge and the other extras listed on the pricing page.
- Managed ($1,080 a year, excluding GST): twelve listings, live for 365 days, plus a monthly content pack and quarterly optimisation. Limited to 30 businesses nationally.
Paid plans are billed once, in advance, for the full year. We never charge per enquiry and we never resell your leads.
Free Plan
You haven’t paid anything, so there’s nothing to refund. You can unpublish or delete your listing at any time from your dashboard.
14-Day Refund on Paid Plans
Changed your mind? Email us within 14 days of your purchase and we’ll refund the full amount, as long as your listing hasn’t yet been featured or verified. Once those are in place, the plan is running and the 14-day window has closed.
After 14 days we don’t refund the unused part of a plan. Your listings stay live until the end of the 365 days you paid for, and you can keep using every feature until then.
When We’ve Got It Wrong
If we’ve charged you twice, charged the wrong amount, or something on our side stops your listing from working and we can’t fix it within a reasonable time, we’ll refund you. The 14-day window doesn’t apply here.
Changing Plans
Want to move from Growth to Managed part way through the year? Email us and we’ll sort out the difference. Moving down a plan takes effect at your next renewal rather than as a refund.
How to Ask for a Refund
Email services@sohos.com.au with your business name and the order number from your confirmation email. We’ll reply within two business days. Approved refunds go back to the card you paid with, and usually show up within five to ten business days depending on your bank.
Australian Consumer Law
Nothing in this policy limits the rights you have under the Australian Consumer Law. Where those rights apply, they sit above anything written here.
Contact Us
If you have any questions about this policy, please contact us via services@sohos.com.au
Last updated: September 20, 2026
